How much money can be refunded for a refund? Summary of popular refund policies across the network in the past 10 days
Recently, as the summer travel season ends and the school season approaches, the issue of refunds has become a hot topic for consumers. The following is a compilation of refund policies in hot topics across the Internet in the past 10 days to help you quickly understand the refund rules of each platform.
1. Transportation refund policy
| Platform/Company | Refund time | Refund ratio | Special instructions |
|---|---|---|---|
| China Railway 12306 | More than 8 days before driving | 100% | No handling fee |
| China Railway 12306 | 48 hours to 8 days before driving | 90% | Charge 10% handling fee |
| China Railway 12306 | 24-48 hours before driving | 80% | Charge 20% handling fee |
| China Railway 12306 | Within 24 hours before driving | 50% | Charge 50% handling fee |
| China Southern Airlines | More than 7 days before departure | 100% | Except for some special price tickets |
| China Southern Airlines | 2-7 days before departure | 80% | Economy class standard |
| Didi Chuxing | Reservation order 15 minutes ago | 100% | No handling fee |
2. Refund policy for entertainment performances
| Platform/Activity | Refund time | Refund ratio | Special instructions |
|---|---|---|---|
| Damai.com concert | More than 7 days before the performance | 100% | Some items are non-refundable |
| Damai.com concert | 3-7 days before performance | 50% | Charge 50% handling fee |
| Maoyan movie | More than 1 hour before opening | 100% | Except for some special discount tickets |
| Maoyan movie | Within 1 hour before opening | No refund | Can be changed |
| King of Glory event | More than 3 days before the game | 100% | Electronic tickets are refundable |
3. E-commerce platform refund policy
| platform | Product type | Refund policy | Special instructions |
|---|---|---|---|
| Taobao | Ordinary goods | 7 days no reason to return | Except for some products |
| Jingdong | Self-operated goods | 15 days no reason to return | Does not affect secondary sales |
| Pinduoduo | fresh food | Can be refunded within 24 hours | Full refund for quality issues |
| Meituan | Hotel reservation | Before 18:00 on the day of check-in | Some hotels are non-refundable |
4. Recent hot ticket refund events
1.Jay Chou concert refund controversy: Due to the temporary adjustment of some shows, which triggered a large-scale demand for refunds, the organizer finally agreed to refund the tickets in full, becoming the hottest refund event in the entertainment field recently.
2.Summer travel cancellation wave: Affected by the typhoon, large-scale hotel cancellations occurred in Hainan, Fujian and other places. Various platforms have introduced special cancellation and change policies, and some hotels have achieved 100% refunds.
3.Refunds and changes to air tickets during the opening season: As the start of school approaches, the demand for ticket cancellations and changes among students has surged. Many airlines have launched exclusive cancellation and change discounts for students, with handling fees as low as 5%.
5. Tips for protecting consumer rights
1. Carefully read the cancellation and change rules when purchasing tickets/purchases, and take screenshots to save important terms.
2. In the event of force majeure (such as natural disasters, epidemics, etc.), you can seek a full refund in accordance with the Consumer Rights Protection Law.
3. Purchase tickets through official channels to avoid possible refund obstacles on third-party platforms.
4. Keep all refund application records and communication evidence, and complain to 12315 when necessary.
5. Pay attention to the platform’s cancellation policy during special periods. In the event of typhoons, epidemics, etc., the policy may be temporarily relaxed.
Summary: How much money you can get from a refund depends on many factors such as the purchasing platform, product type, and refund time. It is recommended that consumers understand the refund and exchange policy in detail before purchasing, communicate with the platform in a timely manner when encountering problems, and protect their rights and interests through legal means when necessary.
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